100plus88 Privacy Policy – Our Commitment to Protecting Your Personal Data

100plus88 understands that your trust is our most valuable asset. This Privacy Policy clearly and transparently explains how we — as the data controller — manage the personal information you share with us when registering, using the platform, or interacting with any 100plus88 service.

This policy applies to all 100plus88 channels, including the official website at 100plus88.org, the mobile app for Android and iOS, and any other official communication channels we operate. We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), and any conflict between this policy and legal requirements will be resolved in accordance with the relevant legal provisions.

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. This is a commitment we do not compromise on.

100plus88 only collects data that is strictly necessary to provide you with a safe, legitimate, and high-quality service. The following are the categories of data we collect:

For the KYC (Know Your Customer) process, we may request copies of identification documents such as your national ID, passport, or utility bill as proof of address. All documents are processed through secured channels and stored in encrypted systems.

Every piece of data we collect has a clear and legitimate purpose. We use your personal data for the following:

• Account Management: Creating, verifying, and maintaining your account on the 100plus88 platform.
• KYC & AML Compliance: Meeting legal requirements for identity verification and Anti-Money Laundering (AML) compliance.
• Financial Processing: Processing deposits, withdrawals, and other financial transactions securely and accurately.
• Service Delivery: Enabling you to access and enjoy all games and features on the 100plus88 platform.
• Platform Security: Detecting, investigating, and preventing fraud, unauthorised access, and suspicious activity.
• Customer Support: Addressing enquiries, resolving complaints, and providing technical assistance.
• Service Communications: Sending important notifications related to your account, policy updates, and security information.
• Platform Improvements: Analysing aggregated usage patterns to enhance the overall user experience.
• Responsible Gaming: Monitoring betting patterns to identify members who may need responsible gaming support.

We do not use your data for any purpose beyond those stated above without obtaining your additional consent.

100plus88 does not sell your personal data to anyone. However, there are limited situations where we need to share data with certain parties to enable the platform to operate safely and lawfully:

• Payment Service Providers: Banks, e-wallet operators, and payment gateway providers required to process your deposits and withdrawals. They are bound by strict data protection agreements.
• Game Providers: Game provider companies required to verify playing eligibility and prevent cross-platform fraud.
• Statutory Authority: Law enforcement agencies, financial regulators, or courts when we are required to do so by law or court order.
• Identity Verification Services: Third-party providers that assist us in conducting KYC and AML checks in an automated and secure manner.

If 100plus88 is involved in a business restructuring, merger, or acquisition, user data may be transferred as part of the business assets. You will be notified via a clear notice before any such transfer takes place.

The security of your personal data is a top technical and operational priority at 100plus88. We continuously invest in the latest security infrastructure to ensure your data remains protected at all times.

The technical and organisational measures we employ include:

• 256-bit SSL Encryption: All communication between your device and our servers is secured by industry-grade encryption, the same standard used by leading banking institutions.
• Encrypted Data Storage: Sensitive data such as financial information and identity documents is stored in encrypted databases, not in plain text.
• Layered Access Control: Access to user data within our internal systems is divided by role and job function. Only authorised staff may access specific data.
• Two-Factor Authentication (2FA): All internal systems require 2FA. We also offer this option to members to help secure their accounts.
• Continuous Monitoring: Threat detection systems run 24/7 to identify and respond to any suspicious activity.
• Regular Security Audits: Penetration testing and security reviews are conducted regularly by independent experts.

100plus88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform (pages visited, time spent per page) to help us improve performance and design.
• Functional Cookies: Remembering your preferences such as language, theme, and display settings to deliver a more personalised experience.
• Analytics Cookies: Helping us understand aggregated, anonymised usage patterns for continuous improvement.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality. The 100plus88 mobile app uses device identifiers equivalent to cookies for the same purposes.

100plus88 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with legal requirements. The following are our general data retention guidelines:

• Active Account Data: Retained for as long as your account is active and for a reasonable period thereafter for audit purposes.
• Financial Records & Transactions: Retained for a minimum of 7 years in accordance with Malaysian financial and tax legal requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure in accordance with AML requirements.
• Support Communication Logs: Retained for 3 years for reference and dispute resolution purposes.
• Technical Data & Logs: Typically deleted after 12 months unless required for an ongoing security investigation.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked back to you.

Under Malaysia's PDPA and data protection best practices, you have the following rights regarding the personal data we hold:

To exercise any of the above rights, please contact our privacy team via email at [email protected] with the subject line "Privacy Request". We will process your request within 14 business days. Identity verification may be required before the request can be fulfilled.

The 100plus88 platform is strictly for adults aged 18 and above. We do not accept registrations from underage individuals and do not knowingly collect personal data from children.

We conduct age verification during registration and through the KYC process. Should we find that a minor's data has been collected inadvertently, it will be deleted immediately and the account will be closed.

100plus88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any amendments that take effect will be published on this page with a clear update date.

For significant amendments, we will notify members via in-platform notifications or their registered email at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.

We recommend revisiting this page periodically to stay informed on how we manage your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, our team is ready to assist:

• Email: [email protected] — use the subject line "Privacy Inquiry" or "Data Request"
• Live Chat: Available 24/7 on the 100plus88 platform or mobile app
• FAQ: Visit our FAQ page for answers to general privacy questions

We are committed to responding to all privacy enquiries within 3 business days. For more complex requests such as data access or deletion, processing may take up to 14 business days.